Terms and Conditions

*Unfortunately we do not supply to mainland UK


*Same day collection service:  Monday -  Friday  between the hours of 9.30am - 5.00pm

* WARNING: Delivery Zones are Isle of Lewis,,Bernera,. Postcodes : HS1,HS2,. ORDERS OUTWITH THESE AREAS WILL BE REJECTED.

In the unlikely event of your product malfunctioning;

  • Ensure you have registered Warranty
  • Read User Manual, Installation Instruction & Troubleshooting Guides
  • Call Manufacturer  for advice, they will send engineer or advise you to call their local agent
  • In the event of a fault, the Manufacturer has the right to inspect the product and prove fault is not due to customer misuse and that product satisfies the terms/conditions of Warranty
  • No Returns or Replacements will be issued without a valid authorisation number from Manufacturer or Service agent

Pictures and product descriptions are for illustrative purposes only, there may be minor differences in actual products but this will be rare and we endeavour all effort in preventing this occurring. Should you receive your appliance and you are not satisfied with it based on this reason, we will happily exchange or refund your purchase.


We can no longer take away packaging.


Where an appliance has a Connection option: 

We will connect the appliance to an existing installation (plumbing,drain,power point in place) at the cost stated on the option list.  Should there be a problem with your installation i.e 'a corroded tap that leaks' , we will advise you from there and to contact an appropriate tradesperson.
 


Recycle Option*

The recycle option if selected is a logistics charge From your property and To the appropriate recycling facility.

Delivery only & Recycle,
The appliance for recycling must be disconnected from the supply and in a ready state to be picked up, this is only if a connection option has not been applied.

If you buy more than one appliance, only one charge is needed for recycling. Please mention additional appliances on the notes page during the checkout process.

Delivery: 

Delivery times can vary depending on area, usually your appliance will be delivered within the week, in some cases the same day if we receive your order early enough. Should you have special requirements and require immediate attention, please call the shop and let us know.

Timescale of delivery is    Monday - Friday between 10.00am and 5.30pm

Payment and Refund:

You may cancel your contract with us for the goods you order at any time up to the end of the Fourteenth working day from the date you receive the ordered goods. You do not need to give any reason for cancelling your contract, although it would be appreciated if a reason was provided, and will not have to pay a penalty.

To cancel your contract you must notify us in writing,email or verbally over the telephone. Although we may ask to contact you by telephone, to resolve the matter quicker.

If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card or debit card will be re-credited to your account as soon as possible and in any event within 30 days of your order provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods and the amounts to be recredited to you.

 

Pricing Errors

Should a product be listed with an incorrect price, either due to a typographical error or as a result of an error in pricing information given to us by either a manufacturer or supplier, we have the right to refuse or cancel the order. We will inform you of this error and offer you the option to cancel the order. Should your credit card have been debited before the error has been noted we will immediately refund all monies to the value of the incorrect price and delivery charges where applicable.

WEEE COMPLIANCE INFORMATION
Each year in the UK we go throw away over 1.2 million tonnes of electrical and electronic waste. That is the equivalent of 150 thousand double decker buses!
This increase is mainly down to:
  • new technologies being developed
  • affluent society
  • throw away lifestyle
Over 75% of waste electrical goods end up in landfill, where lead and other toxins contained in the electrical goods can cause soil and water contamination.
This can have a very harmful effect on natural habitat, wildlife and also human health. When situated near populated areas these toxins can cause problems to communities as their water and soil is polluted.
Many of the electrical items that we throw away can be repaired or recycled. Recycling items helps to save natural finite resources and also reduces the environmental and health risks associated with sending waste electrical goods to landfill.
To minimise our impact on this earth and to protect the environment for future generations it is important that we are all aware of the consequences of our actions and how we can make a difference.
This is a lot of electrical waste! So to reduce the amount of electrical items going to landfill the government has introduced some new regulations called
The Waste Electrical and Electronic Equipment (WEEE) Regulations.

The Crossed out Wheelie Bin symbol

Electrical and Electronic Equipment that was made after 13 August 2005 should display this symbol on the packaging or product. Either send the product to be repaired and reused or recycle it at your nearest recycle centre.

UNDER THE WEEE REGULATIONS, APPLIANCE TOWN ARE PLEASED TO OFFER A FREE INSTORE TAKE BACK SERVICE OF WEEE ON A LIKE FOR LIKE BASIS WHEN YOU MAKE A NEW PURCHASE FROM US.
Should you ask us to take the appliance from your property; a logistics charge will apply.
 
YOU MAY ALSO TAKE YOUR WEEE DIRECTLY TO OUR LOCAL COUNCIL RECYCLING CENTRE FOR FREE AT CNES, CREED RECYCLING FACILITY, CREED INDUSTRIAL PARK.


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